Collections Coordinator

Collections Coordinator
The Collections Coordinator is responsible for managing the collections process of an organization, ensuring that all outstanding debts and balances owed to the company are collected in a timely and efficient manner. The Collections Coordinator will work closely with internal stakeholders, including customer service, sales, and accounting teams, to ensure a seamless collections process.
Key Responsibilities:
- Monitor and manage the company's accounts receivable to ensure timely and accurate payment of outstanding invoices
- Contact customers via phone, email, and written correspondence to collect on overdue payments and negotiate payment plans as necessary
- Investigate and resolve any disputes related to customer accounts, including working with the sales team and customers to reconcile discrepancies
- Maintain accurate and up-to-date customer account information in the company's database and other collections software
- Work closely with internal stakeholders to identify and implement process improvements to streamline the collections process
- Analyze accounts receivable aging reports to identify accounts that require escalated collections efforts or legal action
- Prepare and present reports on collections activity to senior management on a regular basis
- Maintain a positive and professional relationship with customers while working to collect on outstanding debts
- Assist with other accounting or administrative duties as assigned
Qualifications:
- High school diploma or equivalent required; Bachelor's degree in finance, accounting, or a related field preferred
- 2+ years of experience in collections, accounts receivable, or a related field
- Strong communication and interpersonal skills, with the ability to negotiate payment plans and handle difficult conversations with customers
- Ability to work independently and as part of a team in a fast-paced environment
- Detail-oriented with strong analytical and problem-solving skills
- Knowledge of accounting principles and practices
- Experience working with a variety of customers, including individuals and businesses
- Ability to maintain confidentiality of sensitive information
The Collections Coordinator plays a critical role in ensuring the financial health of an organization by managing the collections process effectively. The ideal candidate for this position will have a strong background in collections, excellent communication skills, and a commitment to delivering outstanding customer service.
Work Model:
This client currently has a hybrid work model, with 2-3 days in office per week.
Compensation:
$56,000 - $59,000 annual salary