Location : Austin, TX, US, 78701
Company : Ascension
Date Posted : 4 October 2024
Job Type : Full Time
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nDepartment: Patient Services
nSchedule: Full Time; Day, Evening, Shifts Available
nFacility: Good Health Solutions Building
nLocation: Austin, Tx
nBenefits
nPaid time off (PTO)
nVarious health insurance options & wellness plans
nRetirement benefits including employer match plans
nLong-term & short-term disability
nEmployee assistance programs (EAP)
nParental leave & adoption assistance
nTuition reimbursement
nWays to give back to your community
n*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.
nResponsibilities
nAnswer incoming calls and perform triage of inquiries.
nRespond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard.
nCollect relevant caller data to assist with measurement, tracking and reporting activities.
nTrack inquires, questions and answers and provide resolution.
nPerform additional clerical duties as assigned.
nRequirements
nEducation:
nHigh School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
nNote: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
nAdditional Preferences
nPrevious Healthcare Experience Preferred
nCall Center Experience Preferred
nWhy Join Our Team
nAscension Seton, based in Austin, Texas, has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. Ascension Seton operates more than 100 clinical locations in Central Texas and four teaching hospitals, including Dell Seton Medical Center at The University of Texas and Dell Children's Medical Center. Join us and create a career path you will love.
nAscension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
nOur Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
nEqual Employment Opportunity Employer
nAscension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
nFor further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
nAs a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
nPay Non-Discrimination Notice (
nPlease note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
nThis Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.