Location: Pittsburgh, PA (Strip District)

Hours: 11-8 M-F (some weekends as needed)

10 PTO days, 5 accrued sick days

Requirements:

● Bachelor’s degree

● 2 years of recruitment or personnel coordination experience

● Scheduling experience. Must be able to multi-task.

● Experience working with 3rd party vendors

● Strong organizational and interpersonal skills

● High attention to detail

● Excellent collaboration and communication skills

● 1+ year of experience with Windows and macOS

Pluses:

● Experience with human research studies, including interacting with and scheduling participants

● Experience with project management

● Leadership experience

● Familiarity with updating documentation and following SOPs

Day to Day:

The Participant Coordinator will assist in the successful execution of AR/VR research studies by:

● Collaborating with program managers and technical program managers to recruit participants to

engage in the research study including:

○ Engaging and communicating with a third party for sourcing participants

○ Ensuring a standard level of quality for participants

○ Ensuring a standard level of diversity among participants

○ Communicating efficiently with participants and stakeholders

○ Validating that participants arrive on-time for the study and complete the study

○ Resolving any participant issues that may arise during the study

○ Tracking and reporting metrics on the participant recruitment process and quality of participants to leadership

● As a member of the Coordination Squad:

○ Develop and implement projects for improvement of the study’s processes

○ Provide guidance and direction to Capture Technicians on processes and procedures

○ Establish roadmap objectives and plans to accomplish them

● Submitting study approvals for new pilots

● Submitting privacy approvals for new and existing pilots

● Training new employees and leading team initiatives, including assisting the Service Delivery Manager in developing and executing onboarding plans

Expectations for Success:

To be able to successfully execute on the day-to-day responsibilities above, the Participant Coordinator

is expected to:

● Work closely with the PMs, TPMs, and researchers to define a clear plan for requirements of study participants

● Update and/or create SOPs and other documentation relevant to the processes of sourcing and handling participants

● Proactively identify potential blockers or pain points for stakeholders and work to address and resolve as soon as possible, ideally before capture begins

● Serve as the primary point of contact on capture days for all relevant stakeholders with regards to study participants

● Support the PMs, TPMs, and SDM as a member of the Coordination Squad

● Meet regularly with the Service Delivery Manager to provide updates and feedback on recruiting efforts; escalate larger concerns or issues to the SDM as soon as possible

Compensation :

$30/hr to $33/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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