Role: Salesforce Business Analyst
Location - Cupertino, CA (Onsite/Hybrid)
Fulltime
While Salesforce is not mandatory but having someone from Salesforce experience would be helpful. Not as an admin but as a BA in Salesforce.
JD
We work closely with the business teams to become functional experts in key channel sales processes and Partner Portal requirements. We establish credibility as trusted advisors by listening, understanding business requirements and quickly providing options for consideration. Effectively leading discussions with various partners and intelligently asking probing questions that get to the real business needs (asking "why" and not just taking requirements at face value) will be essential to success in this role.
Understand the strategy and the changing needs of the business via business workshop facilitation and roadmap development for future state. This will involve working with global management teams and colleagues across geographies to build the Partner Portal
You will focus on recommending process innovation and efficiencies through current state process analysis, user experience, observations, industry trends, standard methodologies (Design Thinking, Agile,), leading-edge technology and process improvement ideas to challenge the status quo and deliver extraordinary customer-focused solutions.
We propose solutions beyond what has been requested by our business partners. You will work on building, deploying and scaling Partner Portal
Set up success criteria for your initiatives that are clearly measurable and achievable through the scope of deliverables, then ongoing tracking against these success criteria for Partner Portal
Adopt a standardized development lifecycle methodology for all projects- from mobilization to scoping, requirements, use case documentation, design, business readiness, testing and implementation.
Support key business processes promoting Partner Portal , data integrity, governance, and compliance.
Manage the Salesforce application and be the expert to define, design and configure enhancements to Salesforce platform that provide significant ROI by bridging the gap between out-of-the-box Salesforce functionalities and business processes.
Design and implement reports, dashboards and alerts that support the business processes and deliver business insight.
Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance sign offs.
Prepare the business for the change and adoption - Ensuring that from the very start of the project, there is a change management plan in place. By the time, we are live - the business is ready and excited to take on the adjustments to people, process and technology.
Skills required
• Organized, with a natural inclination for both strategic and tactical planning and turn strategy into tangible deliverables.
• Resilient and tenacious with a propensity to persevere.
• Problem solving and root cause identification skills.
• Flexibility to work in ambiguous situations, highly matrix environments, and support other cross-program work-streams, as necessary.
• bility to be detail oriented and can separate priorities from distractions. You are able to analyze business requirements to determine the most effective approach to serving the needs of the organization .
• High level of professionalism, energy and sense of urgency to make things happen.
• bility to establish and maintain trust, credibility and build strong relationships.
• bility to influence others and move toward a common vision or goal.
• Lead by example and support, encourage and develop team members.
• Exceptional written and verbal communication, and presentation skills, to audiences of varying seniority.
• Excellent active listening skills
• Self-motivated individual, who thrives working in a global, matrixed, fast-paced environment.
• Experience working on projects with teams based outside the US including international engagements.
Related Technical Skills required
• Strong knowledge of Partner Portal
• 5 + years of experience as a business analyst and admin role leading enterprise-scale PRM projects.
• Deep understanding of Salesforce Platform functionality and best practices.
• Strong experience in implementation; ability to determine whether requirements are configuration, customization, and/or integrations with external systems
• Experience with Agile / Scrum delivery models
• Prior experience in SLDC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
• Working knowledge of process documentation & project management software
• Experience working with large-scale, complex datasets and using salesforce data tools.
• Superior ability to design and implement dashboards on Einstein Analytics/ Tableau CRM preferred and reports to deliver business insight
• Keen understanding of system security and controls
Education
BS or equivalent degree in Business management, Computer Science, Engineering or related discipline required. MBA degree preferred.
Salesforce certifications:
• Business Analyst
• Salesforce Administrator Certification (preferred)
• gile SCRUM Master certification (preferred)
• Salesforce Sales Cloud Consultant Certification (preferred)
Thanks & Regards,
Shashi Bhushan
Diverse Lynx LLC |300 Alexander Park|Suite #200|Princeton , NJ 08540
Office: +732-452-1006 ext:344
Email: | URL:
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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