Center 1 (19052), United States of America, McLean, Virginia

Director, Marketing Operations and Project Management

Capital One, a Fortune Magazine “100 Best Companies to Work For,” is seeking an experienced Marketing Operations Leader. The Capital One US Card Business is transforming Marketing Operations to be a catalyst, enabling business teams to achieve their goals through the adoption of marketing automation (Salesforce Marketing Cloud) capabilities supported by well managed delivery processes. This exciting new Marketing Operations Leadership role will be at the helm of leading the operations transformation and modernization of owned-digital channel marketing for Card, bringing together an agile operating model, scaling, and change management to take advantage of modern Martech and Data capabilities.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

Responsibilities

Understand and define the intersection of marketing technology with marketing operations so that new martech and data capabilities can be implemented and transform how we work.
Evangelize the spirit of transformation across the team so that it’s a part of every marketer’s job, and permeates everything that we do.
Develop resourcing and capacity models to help us prioritize investments and resources to drive the marketing transformation program forward, own the dashboards and reporting for those models, embedding feedback loops to continue optimizing the process.
Lead cross-functional Marketing Operations Transformation team to migrate marketing emails to Salesforce Marketing Cloud, establishing the foundation for journey orchestration across channels
Improve campaign effectiveness by enabling personalization and experimentation at scale through the adoption and integration of new MarTech and data capabilities in the marketing operations process.
Drive efficiency of campaign builds through automation and optimization of the end-to-end process.
Articulate the future state of how we want marketing to function at Capital One, including how we work (operations), how to best take advantage of technology capabilities (platform and data), and how our marketing capabilities evolve in-line with marketing strategy.
Translate that vision into an actionable ops and change management strategy and roadmap that takes us from our current to future state to a clearly articulated target, bringing along senior leaders in Card segments as well as Enterprise partners.
Build sponsorship and advocacy for that future state with senior Segment and Marketing leaders across the Card business; rallying them around a unified vision.
Champion the development and delivery of a holistic change management strategy and plan.

Characteristics

Seasoned Marketing Delivery/Operations leader driving transformation through adoption of MarTech and data capabilities
Demonstrates thought leadership, can set a robust agenda and drive sustainable solutions that live beyond what your team alone can accomplish
Builds bridges across the organization, navigate challenging partner dynamics well, enroll others in your agenda and are beginning to marshall resources to implement your vision
Operates with an ownership mindset, proactively identify problems and engage the right people to understand and solve them
Effective storyteller with SVP+ audiences, contextualizing the problem statements, the vision, the work, and influencing/shaping the thinking of others at the SVP+ level
Well-grounded perspective based on a diverse set of data sources, including best practices and insights from outside of the walls of Capital One
Manages highly complex scope autonomously and drive results through others, including dotted line cross-functional teams
Effectively recruits, manages, develops, inspires, and retains a large, multi-job family team spanning product, marketing, process, and operations roles
Effectively leads and coaches others, even without direct accountability
Creates blueprints and frameworks from your work/problem solving that other teams can easily understand and use, driving horizontal impact
Strikes the right balance between urgent and important, can add structure in places of ambiguity and know when to escalate issues
Handles differing opinions with grace and maturity
Highly customer- and associate-focused (always thinking "how would a customer experience this?")

Basic Qualifications

Bachelor’s Degree or Military experience
At least 5 years Marketing Operations experience in a leadership capacity
At least 2 years of experience working in marketing automation platforms
At least 2 years of experience planning, executing and analyzing marketing operations programs

Preferred Qualifications

Salesforce Marketing Cloud Certification
Masters degree in marketing or business
5+ years of experience in marketing operations for financial services or highly regulated industry
5+ years of experience working with cross-functional teams in a matrixed environment with a track record of effectively working autonomously and navigating ambiguity
BPM, Lean, PMP Certifications
2+ years leveraging Workfront or other project management systems
Adobe Workfront Project Manager Professional Certification
2+ years experience with Salesforce Marketing Cloud or other Marketing Automation Platforms software
2+ years of Risk Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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