Description

The AWS Strategic Industries (AWSI) organization supports Fortune 200 enterprise organizations. Within the AWS Strategic Industries organization, the Automotive & Manufacturing Industry Business Unit (IBU) leads development of the industry business strategy, technology roadmaps, and partner strategies. The IBU organizes Industry Sales, Solution Architecture (SA), Customer Solutions Management (CSM), Partner Sales and Strategy, Business Development, Solutions, and Go-to-Market (GTM) under one roof for focus, growth, and efficiency. The Business Management team ‘’Empowers the Engine” of the IBU. We work relentlessly to initiate, automate, and accelerate mechanisms to operationally execute on the IBU strategy.

Are you passionate about solving complex business problems, diving into data, driving process improvement and leading change throughout an organization? We are seeking an experienced Sales Operations Lead to partner with our Tech organization and our Director of SA/CSM in order to define, land, and execute against our strategic priorities. This leader will report to the Senior Manager, Automotive Business Management and will own business operations for the SA and CSM teams, create and implement success metrics for the organization, as well as drive process improvement and productivity initiatives. They will be responsible for looking around corners and measuring the performance of the organization, supplying leadership with relevant and timely insights on the health of their business, and will effectively manage the operating cadence for the team.

The successful candidate has excellent business and sales acumen, strong communication and collaboration skills, deep analytics experience, broad technical skills, and a demonstrated ability to both execute and influence. They must be willing to roll up their sleeves, dive deep to learn, be comfortable working within ambiguity, and have a passion for driving operational excellence. In this role you will partner closely with the Tech leadership team and business operations leaders. You will be responsible for providing thought leadership for the organization. You will develop unique insights that drive dynamic decision making, set high standards, and utilize cutting-edge technology to enable productivity. You will be an excellent communicator working across the organization to build strong relationships and will be able to effectively tie insights to business strategy and results. You will be a proactive problem-solver, looking around corners to identify, prioritize, and execute opportunities for process or data improvement. This is an exciting opportunity to join a growing team and business where you’ll be able to have a high impact.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities

As a Sales Operations Lead, your role is critical and highly visible across the organization. Your key responsibilities include, but are not limited to:

Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes, and programs.
Develop management dashboards and reports that are actionable and automated
Drive process improvement and change management – lead and deliver training
Implement the global operating cadence for account teams working backwards from the IBU milestones
Track and report all key performance indicators, goals, efficiency and trend analyses during weekly/monthly business reviews
Prepare ad hoc analysis & participate on projects as needed
Analyze data and trends to make informed recommendations to managers and drive change
Define requirements for specific tooling to support processes and optimize day to day work
Collaborate with other operations managers to identify and implement best practices.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
5+ years of Microsoft Excel experience

Preferred Qualifications

5+ years of finance, business management and sales operations experience
Experience in business-process design or equivalent
Experience working within a high-growth, technology company
Experience with sales CRM tools such as Salesforce or similar software

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Business Operations Analyst, SMGS Ops - AWSI Business Operations