West Creek 3 (12073), United States of America, Richmond, Virginia

Principal Associate, Product Designer (Card Fraud & Disputes Design)

The focus of the Fraud & Disputes design team is to help customers through difficult situations with their credit card and purchases. We aim to help customers prevent, predict, and detect unwanted activity on their account. If something does go wrong, we build experiences across channels to guide our customers and agents through the right solution to get customers back on track. Our goals are in service of delivering excellent customer experiences while driving value for our business.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You'll Do:

You'll be asked to handle a variety of responsibilities, including:

Collaboration & Connection

Collaborating with design, technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing
Supporting design-led workshops to engage and build alignment across different partners and teams
Proactively offer recommendations and solutions by championing prioritization of design centered product enhancements grounded in research and analysis
Connecting with design community peers in service of learning, sharing, and teaching
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset - this is as important to the work as the results
Participating in hiring by reviewing resumes, conducting interviews and attending consensus

Discovery & Delivery

Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design and prototyping tools to deliver cutting edge interactive concepts and enable successful collaboration across teams
Participate in end-to-end product design by:
- Collaborating closely with fellow user experience designers, researchers, product managers, and engineers to define, challenge and solve complex problems to enhance interactivity and delight users
- Partnering closely with other designers to define and refine how our brand and interactions can be used to bring clarity, humanity, and inspiration to key moments in our digital customer experiences
- Creating storyboards, interaction models, prototypes, and narrative demos resulting in low to high fidelity prototypes
- Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines for interaction + visual design for different devices (tablets, wearables, mobile, etc.) and platforms (such as web, Android, iOS, etc.)
- Supporting effective storytelling and presentation of visual concepts to various stakeholders
- Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
- Thinking systematically about creative problem-solving in order to scale your creative efforts to serve thousands of internal stakeholders and tens of millions of customers
- Confidently communicating your decision-making and the ideas of the team to a broad audience of internal stakeholders, including presenting your creative work to company leadership
- Managing and leading multiple high-stakes projects and deadlines efficiently and effectively within a fast-paced product environment

Looking for a portfolio of work that demonstrates an intermediate level of understanding of Interaction and Visual Design in web or mobile experiences.

Basic Qualifications

At least 4 years of commercial experience in UI/UX design, product design, interaction designer, or similar role
At least 4 years of experience working with design and prototyping tools, such as Figma

Preferred Qualifications

At least 6 years of experience designing for cross-channel experiences
At least 6 years of experience working with Product and Tech partners
Familiarity working with and contributing to internal toolkits, frameworks, and design systems
Experience collaborating cross functionally between product design, engineering, and to ensure that brand experiences in product ship efficiently and with a high standard of quality

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $134,100 - $153,000 for Pr. Associate, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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