Customer Service Specialist

Key Responsibilities:
* Services a high volume of incoming calls and emails from policyholders, agents, and internal customers
* Exercises initiative and judgment while researching and responding to customer inquiries
* Proactively provides solutions and options to customer needs
* Applies knowledge of the billing system and other applicable systems
* Processes electronic premium payments from customers
* Handles a variety of billing related transactions including billing revisions, reinstatements, payment plan, billing method, and due day changes
* Acquires, maintains and applies basic understanding of Personal Lines and Commercial Lines insurance
* Works within many supporting systems to fully service incoming requests
* Handles a variety of policy related transactions and other customer service related tasks
* Soft-sells various electronic options to customer
* Trains others as needed
* Creates and maintains strong relationships with agents, policyholders and other internal stakeholders
* Demonstrates strong interpersonal skills with a collaborative style
* Communicates effectively and professionally using proper grammar both orally and in writing
* Prioritizes multiple tasks to meet required deadlines and work independently
* Assists with testing initiatives
This job is targeting a salary range of $35,000- $50,000
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
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Required Skills & Experience
Must Haves:
* 1 year experience in customer service
* Knowledge of Microsoft product suite
* Strong customer handling, conflict resolution, and problem solving skills; focus on quality of customer experience
Nice to Have Skills & Experience
Pluses:
* Bilingual (Spanish)- Huge Plus
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.