RETAIL CUSTOMER SERVICE SPECIALIST

This position is crucial to the success of our retail stores. As a Retail Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide information about products, and offer suitable solutions. The role also involves promptly addressing customer concerns and ensuring high levels of client satisfaction. You will be responsible for maintaining product quality and visual standards, as well as meeting sales targets.

Job duties will involve engaging with customers, handling transactions, and maintaining product knowledge. Applicants must be at least 18 years old and legally authorized to work in the country of employment. The role may require lifting and carrying items of up to 50 lbs, and flexibility to work evenings and weekends.

Key Responsibilities:

• Deliver excellent customer service and achieve sales goals
• Assist customers in person and over the phone, recommending appropriate products and services
• Build relationships with wholesale and retail clients
• Accurately process sales transactions and uphold inventory control procedures
• Maintain organized work order files and formulas, and handle stocking and display set-up
• Tint and mix products according to customer specifications
• Assist with store maintenance and make deliveries as needed
• Stay well-informed about products and suggest sales improvement strategies

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Valid, unrestricted Driver's License
• High School diploma or GED
• At least one (1) year experience in delivery, retail, or customer service
• Prior work experience selling paint and related products, and operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish